Khulood Almatrooshi

Senior Diplomatic Affairs Specialist

- Administration of diplomatic affairs and providing logistical support to foreign diplomats.

• Administration of diplomatic affairs and providing logistical support to foreign diplomats.

- Assist in the branch network operations and activities, maintain efficient and affective workflow in accordance with bank polices ad procedure and CBUAE regulations. - Provide support to the branches staff, manage and administrate all staff request, coordinate with HR, Administration and other related division for timely resolutions. - Assist in closing the audit observation ad ensure all activities are as per policy and procedure along with CBUAE regulation. - Prepare MIS reports and provide Adhoc report to the management as and when required. - Ensure all the business and transactions are in line with approved bank policy, Sharia and Legal guidelines. - Ensure adherence of internal and external SLA and ensure all the request is processed and solve within the approved TAT. - Review all reports submitted from branches and analyze branch performance and quality standards. - Find a way to reward high-performing staff/branch and take the necessary disciplinary or corrective actions for the poor-performing staff/branch. - Provide feedback and suggestions to branch managers on the areas for improvement within the branch. - Conducts training, refreshment products and policies with credit, HR, and new product development for new or existing staff. - Work closely with the HR department to ensure that training at branch offices is achieved as planned. - Perform other duties as assigned by management.

• Assist in the branch network operations and activities, maintain efficient and affective workflow in accordance with bank polices ad procedure and CBUAE regulations.
• Provide support to the branches staff, manage and administrate all staff request, coordinate with HR, Administration and other related division for timely resolutions.
• Assist in closing the audit observation ad ensure all activities are as per policy and procedure along with CBUAE regulation.
• Prepare MIS reports and provide Adhoc report to the management as and when required.
• Ensure all the business and transactions are in line with approved bank policy, Sharia and Legal guidelines.

- Manage the day-to-day overall activities of branch operations. - Liaise with internal departments in all matters related to branch operations. - Review and report on overall branch performance. - Manage, organize, and supervise the activities and work of the team. - Implement approved departmental policies, processes, and procedures. - Effectively and proactively manage the operational risk issues. - Provide high standards lever of service to all internal and external customer interactions.

• Manage the day-to-day overall activities of branch operations.
• Liaise with internal departments in all matters related to branch operations.
• Review and report on overall branch performance.
• Manage, organize, and supervise the activities and work of the team.
• Implement approved departmental policies, processes, and procedures.

- Manage staff and monitor all teller transactions. - Authorize all financial transactions done by the teller and some Customer Service requests. - Maintain and manage the cash movements. - Executed customer transaction including, deposit, withdrawal, fund transfer and payment order. - Check and verify the identification of customers who ask for banking services. - Update AML system and make sure all transactions verified. - Replenish ATM/CCDM.

• Manage staff and monitor all teller transactions.
• Authorize all financial transactions done by the teller and some Customer Service requests.
• Maintain and manage the cash movements.
• Executed customer transaction including, deposit, withdrawal, fund transfer and payment order.
• Check and verify the identification of customers who ask for banking services.

- Executed customer transaction including, deposit, withdrawal, fund transfer and payment order. - Build a good relationship with customer. - Check and verify the identification of customers who ask for banking services. - Replenish ATM/CCDM.

• Executed customer transaction including, deposit, withdrawal, fund transfer and payment order.
• Build a good relationship with customer.
• Check and verify the identification of customers who ask for banking services.
• Replenish ATM/CCDM.

- Translate English to Arabic and Arabic to English. - Communicate with other departments. - Data-Entry - Prepare and send formal letters.

• Translate English to Arabic and Arabic to English.
• Communicate with other departments.
• Data-Entry
• Prepare and send formal letters.

with a Minor in Communication and Media Sciences